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FAQ

Why Rent?
The benefits of renting with Direct Appliance Rentals are:
1. Great range of great brands and products
2. Get free delivery and installation on minimum terms
3. No deposit & bad credit ok
4. Low fixed payments
What are the brands of the products I can rent?
The brands of products include LG, Toshiba, NEC, Samsung, Panasonic, Sony, Simpson, Mitsubishi and Westinghouse, Kelvinator, Fisher & Paykel, Whirlpool, Technika and Haier etc.
How does this work?
We offer a 12 or 24 month rental program whereby we reserve the right to offer you the very goods you have been taking care of for the small sum of just $1 after you have made the 26 fortnightly payments.

Payments are made via direct debit from your nominated account, on a weekly or fortnightly basis. Payments can also be made using Centrepay – the easy way to pay your bills and expenses. Centrepay is a voluntary bill-paying service which is free for Centrelink customers. Use Centrepay to arrange regular deductions from your Centrelink payment. You can start or change a deduction at any time. The quickest and easiest way to do it is through your Centrelink account online. 

You can pay off the goods sooner than 12 or 24 months by contacting us to organise deposit of a lump sum – there are no penalties for paying out your term early.

What is the difference between rent-to-own and RentPlus?
Instead of a complicated rent-to-own or rent-to-buy program where there could be a big buyout figure at the end of the term, we have a very special RentPlus program!

You will not own the product at the end of the lease, however you can own it by buying it off us. You may be able to make us an offer to purchase the product from as little as $1.

An end of lease statement will be sent to you no later than 90 days from the end of the agreement where we can negotiate what will happen with the product. It’s that simple! No catches!

Will I be able to own my product after 12 or 24 months?
An end of lease statement will be sent to you within 90 days from the end of your contract where we can negotiate with you what happens with the product.

The options will be:

  1. Continue to rent on a monthly basis, or
  2. Return the goods and walk away, or
  3. We are willing to negotiate the sale of the goods to you. You may be able to make us an offer to purchase the product from as little as $1.
How long does it take to apply to rent?
Once we have received your application form and documents, approval normally takes around 4 hours.
What information do I need when applying?

You will need:
1. Photo identification (a drivers licence, passport or 18+ card)
2. Residential, Landlord or Real Estate Agent details
3. Your Income details or government benefit information.
4. Last 3 months bank statement
5. 2 recent bills (Phone, Electricity, Gas)

You will also need the details of three personal references, with their names, addresses and phone numbers

Why do you require references?
As part of the application process, we require three personal references in order to verify the details you have given us.
Do I need to be home for delivery?
Yes, the person whose name is on the application will need to be home to show their identification, sign any documentation required and accept delivery of the products.
How much do I need to pay on delivery?
Delivery is INCLUDED for all of our customers.
What happens if I move?
Contact us to advise us of your new address.
Can I end my rental contract early?
Yes, you can. Contact us and we can advise you of the payout amount (this amount is usually less than if you go to full term on your contract).
What happens if my product breaks down?
One of the many benefits of renting with Direct Appliance Rentals is that if your product breaks down during your rental period, it is covered under manufacturers’ warranty for a minimum of 12 months.

Cover varies between products so please read the warranty guidelines included with your product. If you have any warranty issues at all, it’s important to give us a call as soon as possible and we will help you out.

Do you offer insurance on my product?

At this stage we don’t offer insurance on accidental or willful damage of products, however your own home insurance provider may provide cover – contact them to find out more!

How do I open the PDF file you sent me?
To open a PDF file, you’ll need Adobe Reader. You can download it free by clicking the link below.
Click to Get Adobe Reader Here

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